Below are a series of our frequently asked questions.

We are open Monday to Thursday 9am to 5pm. On Fridays we are open 9am to 3pm. Please note, our reception is currently closed and we request all orders to be placed online.

Yes, we have multiple distributors! Your nearest distributor can be found on our website under “Find a distributor“.

As this is a new address try using ST4 2LT to find us (please don’t use the HGV entrance). It is easier to use google maps and search Valentine Clays which will bring you to the correct entrance.

It is the your responsibility to have your clay tested for food safety as production techniques and conditions may vary, we recommend speaking with our technician for advise on this. Please email us at

If you are experiencing any difficulties with accessing your account please email us on and a member of our team will be pleased to help you.

Your carriage cost will be calculated at the checkout based upon the weight of your order, and your location. This cost will also include a pallet charge.

Yes! If you would prefer to arrange your own transport, please let us know at the time of ordering. If you are arranging for a courier to collect your order, please inform us so that we can ensure the goods are packaged correctly for transport.