Delivery

Our Promise

Our consignments are always expertly packaged to ensure your clay arrives in great condition.

We use trusted delivery partners for fast nationwide delivery.

What are the delivery costs?

All of our products are priced exclusive of delivery and VAT.

Cost of delivery will depend on two factors:

1) The size of the shipment.
2) Your location.

Up to 75kg
Up to 75kg and UK Mainland, goods will be shipped via APC.
Cost starts at £13 + vat

Over 75kg
Over 75kg and UK Mainland, goods will be shipped with a palletised carrier. 
Costs start at £61.50 + vat 

All costs are calculated at checkout so you are able to get exact costs prior to ordering.

Can I find out exact delivery cost before the checkout?

Yes you can!
Our delivery costs are listed here.

Can I arrange my own transport?

Yes! If you would prefer to arrange your own transport, please let us know at the time of ordering. If you are arranging for a carrier to collect your order, please inform us so that we can ensure the goods are packaged correctly for transport and read our collection page for collection opening times.

Can I collect my order?

Yes you can! Find out all about our clay collection here

How long does delivery take?

It will depend on your location, the size of the order, if the products required are in stock.

Orders weighing 75kg and under
Approx 2 working days.

We ship all orders under 75kg with APC. We ship the next working day after receiving your order and you will receive the order the following working day.

Orders weighing over 75kg
Approx 5 working days.

Palletised orders take 2 working days to process.

Please note:
We will not dispatch any palletised shipment before we have made contact with you to confirm delivery date. It is imperative that you include a current and reachable telephone number and email with your order. If we cannot reach you, we will not ship.

Palletised Deliveries to Scotland and other offshore postcodes

These will take another 2 working days. Please contact sales for a more accurate delivery timeframe from your postcode.

Please read more on palletised deliveries below.

Palletised Deliveries

All orders over 75kg will be palletised. Due to the weight of palletised deliveries, these are specialised deliveries and operate differently from standard deliveries (from APC for example).

It is imperative you read through the terms of delivery to ensure the delivery isn’t subject to any additional charges from our carrier. We are working hard to ensure our customers understand the conditions set by our delivery partners to avoid unnecessary charges.

You can read the full policy here

Delivery outside the UK

Our website will only process orders to ship to UK Mainland, offshore isles including Isle of Man and Jersey.

In order to buy goods for delivery worldwide, please contact our sales team on sales@valentineclays.co.uk.